FAQ

Probablemente el servidor de correo que está utilizando ha bloqueado el correo electrónico de bienvenida que le enviamos. Escríbanos desde la dirección de correo electrónico exacta que utilizó al registrarse pidiendo que le reenviemos su correo electrónico de bienvenida. Si, nos puede contactar en suppor [at] supportindeed.com.

To get started, you will probably want to upload your site and test it on a free subdomain. Please go to your control panel Subdomain Manager menu and create a subdomain on any of the domains you are allowed as options in the dropdown menu.

You will notice that a corresponding directory for that subdomain is automatically created for it at path: /home/www/sub.domain.com and such folder is created in the File Manager.

Please make sure you upload your web data (site) to this folder. You will then be able to address your site by typing in http://sub.domain.com (note "www." won't work for subdomains).

If you do not have an FTP client yet, we recommend you download and familiarize yourself with FileZilla. Very efficient and easy to use http://filezilla-project.org/download.php?type=client

To establish FTP connection, please start your FTP client, type in the login details in their respective fields
FTP Hostname : All FTP Hostnames are listed in your control panel, FTP Manager menu on the bottom of the page;
FTP Username : FTP username is listed in your Control Panel, FTP Manager menu;
FTP Password : The one you have assigned to your FTP account. For the default one FTP account if you haven't changed it, the password is the same as your initial hosting account password;

If you are using a particular FTP client that also has a field input for "Remote directory", please type in: /home/www

You may find the File Manager very useful to browse over your site's files and even edit these files.

Para cerrar su cuenta gratuita por favor ingrese a su panel de control y encuentre el menú de Cierre de Cuenta. Ahí solo debe de repetir su nombre de usuario y contraseña, escribir un pequeño comentario y confirmar que desea cerrar la cuenta.

Este es nuestro index.html predeterminado el cual se agrega automáticamente cuando crea un dominio/subdominio en el Administrador de Dominio/Subdominio. Cargue su propia página index.html para ver la página predeterminada de su sitio.

Normalmente cuando está cargando por medio del Cliente FTP, sus configuraciones predeterminadas probablemente no sobreescriban los archivos existentes, por lo tanto por favor elimine nuestra página index.html predeterminada para cargar la suya.

Las siguientes funciones PHP están desactivadas en las cuentas gratuitas por razones del sistema/seguridad: allow_url_fopen, fsockopen, pfsockpen, getrusage, get_current_user, set_time_limit, getmyuid, getmypid, dl, leak, listen, chown, chgrp, realpath, link, exec, passthru, curl_init.

Para restricciones adicionales en las cuentas de tipo gratuito, por favor refiérase a nuestras Condiciones de Servicio - Hosting GRATIS .

Si, sin embargo solo los clientes con cuentas pagadas pueden cambiar sus parámetros php.ini desde su panel de control de web hosting, menú de Parámetros PHP. Las cuentas pagadas y gratuitas pueden cambiar de php 4.4.1 a 5.3.1 utilizando el menú de Parámetros PHP.

Si puede recordar su usuario/ID Cliente, por favor utilice la herramienta de recuperación de contraseña perdida en nuestra página de inicio de sesión. Si perdió su usuario/ID Cliente también, puede simplemente contactarnos enviando un correo electrónico desde la dirección de correo electrónico utilizada originalmente para el registro de cuenta y solicitar su información. La dirección de correo electrónico para enviar su consulta es support[at]supportindeed.com.

At first it is important to understand if the browser response is "Server not found" or it forwards to the browser's embeded search engine and response is "No results found for...". If you get these type of responses and you use a domain make sure it uses the correct NS settings . The one you should point your domain to. NS settings are listed in your Domain Manager section under NS column, after you add the domain.

Next, check whether you uploaded the site to the exact folder location associated with the respective domain/subdomain. Visit your File Manager and browse in the resepective folder that corresponds to the subdomain/domain and make sure site's files have been uploaded correctly and files' permissions are 755.

Important : If the subdomain/domain is loaded in the browser but then gets redirected to 404 error or to our utility domain/subdomain - the page you are trying to view most probably contains abusive word, which our filtering system prevents to be displayed as part of our security measures on the free type accounts.

Here are several things you need to set up in order to have these signs displayed correctly:

- Inside your control panel, phpMyAdmin should be set to the following unicode standard: 'utf-8';
- Meta tags on all pages should be: <meta http-equiv="Content-Type" content="text/html; charset=utf-8">
- All texts should be imported in the database using unicode standard: 'utf-8' as well;

The PHP memory limit on the Free hosting platform is 64MB and cannot be changed or exceeded.

On a premium server, you can maximize your available memory resources by modifying your main configuration file, also known as php.ini.

Esta instrucción aplica solo para las cuentas de hosting pagado y requiere de EDITAR el archivo php.ini. Dentro de su cuenta de web hosting, en el menú de Parámetros PHP agregue la siguiente línea al final del archivo:

# Para Ioncube y php4:
zend_extension = /usr/local/ioncube/ioncube_loader_lin_4.4.so


# Para Ioncube y php5:
zend_extension = /usr/local/ioncube/ioncube_loader_lin_5.2.so


# Para Zend Optimizer y php4:
[Zend]
zend_extension_manager.optimizer=/usr/local/Zend_php4/lib/Optimizer-3.3.3
zend_optimizer.version=3.3.3
zend_extension=/usr/local/Zend_php4/lib/ZendExtensionManager.so


# Para Zend Optimizer y php5
[Zend]
zend_extension_manager.optimizer=/usr/local/Zend_php5/lib/Optimizer-3.3.3
zend_optimizer.version=3.3.3
zend_extension=/usr/local/Zend_php5/lib/ZendExtensionManager.so
zend_optimizer.optimization_level=15

There are two ways to extract .zip files directly on the server:

1.The first one is by using SSH
->Run the following command over SSH:
unzip theziparchive.zip

2.The second way is with PHP script.
-> Create file unzip.php in the current directory where your zip file is and add to the file the following script:

<?
'unzip theziparchive.zip';
?>

Run file unzip.php in a browser to execute the php script, that will trigger file to be unzipped.

There is a section inside the Hosting Control Panel made just for that purpose. You will need to go to SSL Manager section -> Generate CSR.

There are several possible reasons for your site inactivity:

• If you purchased your domain with us, your site should be visible 2-3 hours after your order has been approved. If your site is still not working, try cleaning your temporary internet files (check our FAQ for detailed explanation on how to do this).
• If you purchased your domain with another domain service provider, you should contact and ask them to change your domain NS records to these listed in the "Name Servers" column in this section (Hosted Domains).
• If you have not yet purchased your domain, then go to the Hosting Control Panel -> New Domains & Services section and register the desired domain before someone else registers it.

The outgoing connections are disabled by default on all accounts for security reasons, however they can be enabled for paid accounts from Hosting Settings section. So all you need to do is go to your panel Hosting Settings section look for "Firewall Options" and click on the "Enable" button.

Si llega a la cuota de tráfico para su cuenta de hosting, el sitio web desplegará un mensaje de que su cuenta ha superado la cuota. Cuando su cuenta haya superado la cuota el acceso a FTP será restringido (La sección de Administrador de Archivo también será desactivada).

Nota: El contador de tráfico se pone a cero al inicio de cada mes, así es que en el primer o segundo día del siguiente mes, su sitio web estará disponible para el público.

Actualmente su sitio está activo y funcionando, sin embargo ha accedido a el mientras está alojado en nuestros servidores gratuitos y su computadora está tratando de encontrar el sitio en la antigua ubicación (dirección IP de servidor antiguo/gratis) mientras realmente el sitio está físicamente ubicado en un servidor pagado. Lo que le podemos recomendar es tratar de limpiar sus archivos temporales de Internet -cache, cookies, etc. Para mayor información sobre cómo hacer esto, por favor revise la siguiente pregunta de nuestras Preguntas Frecuentes.

You can clean your temporary internet files (cache/sessions/cookies) by pressing CTRL + F5 simultaneously in your web browser.

If using the keyboard shortcut for temporary internet files removal doesn't resolve your problem, you can flush the DNS of your computer by executing the following commands depending on your OS:

For Windows 98/NT/2000/XP:
Go to "Start" -> "Run" -> type "cmd" -> press "Enter" -> type "ipconfig /flushdns".
The result should be:
Windows IP Configuration
Successfully Flushed DNS Resolver Cache.

For Windows 7/Vista:
Go to "Start" -> "All Programs" -> "Accessories" -> "Command Prompt" -> type "ipconfig /flushdns"
The result should be:
Windows IP Configuration
Successfully Flushed DNS Resolver Cache.

For Linux:
If the Name Service Cache Daemon is running then you will need to open "Terminal" and execute the following command:
/etc/init.d/nscd restart

For Mac OS:
Open "Terminal" and execute the following command:
lookupd –flushcache
If you are using Leopard then run this command:
dscacheutil -flushcache

The General Data Protection Regulation (GDPR) is a directive (rule) adopted by the European Parliament (in 2016) and aims to control the processing and collecting of personal data of individuals (data subjects) based in the EU.

Personal data can relate to any information (data) that can be used for identifying a person, directly or indirectly. Personal data can include:

• Name
• Address
• Telephone number
• Email address
• IP address

All data is stored in our datacenter in Bulgaria, European Union.

The General Data Protection Regulation became effective on May 25, 2018.

GDPR applies to all organizations and entities that hold and process personal information data of EU individuals. In other words, any company (no matter its location/if it resides inside or outside of the EU) that collects and processes data of EU residents must be legally compliant with the GDPR.

Yes! The United Kingdom's exit date from the European Union is scheduled for March 29, 2019. Until that time comes, UK businesses must abide by the same GDPR rules as every other entity (company/organization) that offers goods and services to EU residents and collects their personal data.

The maximum fine/penalty for companies and organizations that do not comply with GDPR can be 4% of their annual turnover or up to €20 million, whichever amount is greater. The minimum fine for not abiding by the GDPR rules can be 2% of the annual turnover or €10 million.

EU individuals are subject to the following rights:

• The right to be informed - EU individuals are given the right to be informed about the collection and use of their personal data.
• The right of access - it gives EU residents the right to access their personal processed data upon request.
• The right to rectification - EU individuals are given the right to modify/update their personal information.
• The right to erasure - it gives EU residents the right to request deletion of personal data.
• The right to restrict processing – EU individuals are given the right to restrict (limit) the processing of their personal data.
• The right to data portability – it allows EU residents to transmit their personal data from one service provider to another.
• The right to object - EU individuals are given the right to object the processing of their personal data.
• Rights in relation to automated decision making and profiling.

If an EU individual wants to access, update, delete, restrict or transfer their personal data, they can make such requests verbally, electronically or in writing. Organizations must respond efficiently to such requests in a timely manner (within a period of 1 month after the official request/letter has been received).

Data controllers and processors are two different entities that have different obligations and responsibilities. A data controller is an entity that determines the purpose of the data processing; a data processor is an entity who processes and collects the data.

You can submit a Data Removal Request of your personal information at any time by emailing us at [email protected] .

El nombre de dominio es el único nombre de su sitio web (como yahoo.com, microsoft.com, etc.) que lo diferencia de los otros sitios en la Internet. El nombre de dominio es la dirección de su sitio web. Puede mover su nombre de dominio (el sitio web completo) de un servidor a otro.

Puede comprar un nombre de dominio desde su panel de control. Debe seguir los pasos:

1. Ingrese a su Panel de Control de Dominio o Hosting.
2. Vaya a Nuevos Dominios y Servicios
3. Siga el formulario de registro de dominio.

Si tiene problemas o necesita ayuda con el formulario de compra, contacte a nuestro Departamento de Ventas por medio del chat en la parte superior de la página.

Al crear su cuenta no hemos asignado/creado ningún subdominio. Usted debe crear uno usted mismo, por ej. sunombre.dominio.com desde dentro de su panel de control, menú de Administrador de Subdominio. Una vez que cree un subdominio el sistema automáticamente creará una carpeta correspondiente dentro de su menú de Administrador de Archivo con el mismo nombre que su subdominio. Subsecuentemente, debe cargar sus archivos del sitio web dentro de este directorio para tener los archivos del sitio configurados correctamente.

Para configurar su dominio con nosotros, agregue el dominio por medio de el menú de Administrador de Dominio dentro de su panel de control de hosting. Una vez agregado bajo la columna 'NS', verá los parámetros NS adecuados junto al nombre del dominio. Necesita apuntar su dominio a los parámetros NS especificados (Nombre de Servidores). También puede hacer esto ya sea solicitándoselo a su proveedor de dominio o puede hacerlo usted mismo si tiene un panel de control de dominio.

When you register a domain name your contact details are recorded in the so called WHOIS database - that maintains the contact info for all active domains. A domain's WHOIS info is publicly available as per ICANN regulations.

If you feel upset exposing your contact deatils publicly, you can legally hide it by ordering Domain Privacy Protection to your domain. The service Domain Privacy Protection is available only for domain that are registered/transferred with us. You can purchase and apply Domain Privacy Protection to your domains over your control panel, New Domains & Services menu.

Si, puede ocultar su información personal de contacto para reducir las posibilidades de robo de identidad y la minería de datos comprando Protección de Privacidad de Dominio . Este servicio sustituye su información con alternativas para ahorrarle grandes cantidades de spam y agentes de telemercadeo. Si se envía alguna información importante, le será reenviada. Para comprar y aplicar este servicio, vaya a su panel de control, menú de Nuevos Dominios y Servicios.

Mientras la ruta de los dominios predeterminados es  /home/www/yourdomain.com, usted la puede cambiar a su conveniencia para apuntar la ruta a cualquier otro domino o subdominio de su cuenta. Así el contenido del dominio/subdominio que está apuntado como ruta se desplegará en el dominio/subdominio principal. Necesita seguir los pasos:

1. Ingrese a su Panel de Control de Hosting.
2. Vaya al Administrador de Sitio Web.
3. Haga clic en el menú de Administrador de Subdominio.

Le aparecerá una pantalla desde donde puede administrar sus sudominios. Puede cambiar la ruta de contenido de un subdominio haciendo clic en el ícono de Editar Subdominio y escribir la nueva ruta de contenido por ej. /inicio/www/otrodominio.com (ruta de cualquier dominio o subdominio alojado dentro de esta cuenta de hosting específica).

Puede cambiar la página de error 404 predeterminada de su dominio(s) solo si utiliza cuenta pagada . Necesita seguir estos pasos:

1. Ingrese a su Panel de Control de Web Hosting.
2. Vaya al Administrador de Sitio Web.
3. Haga clic en el menú de Administrador de Subdominio.

Será reenviado a la página desde donde puede administrar sus subdominios. Puede cambiar la página de error de un subdominio haciendo clic en Editar Subdominios, justo abajo de Opciones y escribir la URL de la página.

La característica de página 404 personalizada está activa solo en cuentas pagadas.

Una vez haya configurado su nombre de dominio con nuestros servicios asignándole nuestros servidores NS, puede administrar registros MX , A , Cname , SPF , TXT , SOA de su dominio siguiendo estos pasos (solo cuentas pagadas) :

1. Ingrese a su Panel de Control de Web Hosting.
2. Vaya al menú de Registros DNS
3. Elija el nombre del servidor para administrar sus registros MX, A, Cname, SPF, TXT, SOA.
4. Agregar, Editar o Eliminar registros.

Nota 1: No cambie la configuración a menos que esté absolutamente seguro y sepa lo que está haciendo.
Nota 2: Para algunos registros DNS se necesitan de 12 a 36 horas para que el cambio entre en vigor.

Our system does not support "www" prefix for subdomains. You can visit your site by typing in the browser subdomain.domain.com or http://subdomain.domain.com.

Yes, you can point two different domain names to one directory. Just go to the Subdomain Manager section in your hosting control panel and edit the path of the "www" subdomain of one of your domains.

For example you have added two domains via the Domain Manager section:
domain1.com
domain2.com

In the Subdomain Manager section you will have respectively:
www.domain1.com
www.domain2.com

Both domains are pointed to the respective folders:
/home/www/domain1.com
/home/www/domain2.com

To have your two domains loading one and the same content, please observe the following steps:
1. Upload your website at /home/www/domain1.com.
2. Go to the Subdomain Manager section.
3. Change the subdomain path of www.domain2.com from /home/www/domain2.com to /home/www/domain1.com.

That's all. Your domains will open one and the same website.

Debe ingresar a su Panel de Control de Dominio e ir a la sección Mis Dominios. Una vez ahí debe ver la lista de dominios que actualmente tiene registrados o transferidos con nosotros. Haga clic en el domino que desea editar y proceda a la pestaña de Parámetros DNS. Desde ahí puede editar los registros NS para su dominio.

Nota: Tome en cuenta que una réplica global de DNS toma de 24-72 horas.

Este mensaje de error está apareciendo porque su dominio ya está asociado con otra cuenta en nuestro sistema. Dos cuentas no pueden alojar el mismo dominio debido a conflictos de configuración. Si estaba utilizando el dominio de otra cuenta, por favor elimine el dominio de el Administrador de Dominio y luego intente agregar el dominio a su nueva cuenta. Si continúa teniendo problemas, abra un ticket de problema desde su Panel de Control de Hosting -> Centro de Soporte -> Tickets de Problema.

FTP is the abbreviation for File Transfer Protocol.

FTP Client is a software that enables you to upload remotely and easily files to your hosting account by simply drag-and-drop files and folders, then they all are queued until successfully uploaded.

Puede cargar su sitio web utilizando cualquier Cliente FTP o el Administrador de Archivo dentro de su panel de control de hosting.

We recommend FileZilla FTP Client. Download FileZilla here .

Los parámetros FTP son como sigue:

Servidor FTP : Todos los servidores FTP aparecen en su panel de control de hosting, sección Administrador FTP en la parte inferior de la página.
Nombre de Usuario FTP : El(Los) usuario(s) aparecen en le panel de control de hosting, sección Administrador FTP .
Contraseña FTP : La que tiene asignada a su cuenta FTP, para la cuenta FTP predeterminada si no la ha cambiado, la contraseña es la misma que su contraseña inicial de hosting;
puerto : 21

Dentro de su Panel de Control de Web Hosting simplemente marque la casilla correspondiente al archivo o directorio que le gustaría administrar y haga clic en el botón comando (Renombrar o Mover).
Cuando mueve archivos aparece una casilla de diálogo donde debe especificar la ruta donde el archivo debe ser trasladado, por ej. /inicio/www/dominio.com/nuevo/destino/carpeta/.

If you upload with File Manager all files/folders are uploaded/created by default with 755 permissions. Via File Manager you can change files/folders permissions by marking them on the left side check-box then choose permissions on the top and click on "Set" button.

Alternatively and recommended you can change the permissions of your files/folders using FTP client. On most well-known FTP clients with a right click on the file/folder choose "Properties" to find an option for changing file/folder's permissions.

Note: All php files need 755 permissions to work properly.

Si, puede. Dentro de su panel de control de hosting, sección de Administrador de Archivo, junto a cada archivo aparece un ícono en forma de página de papel. Haga clic en ese ícono para visualizar y editar el contenido del archivo.

Nota: No abra más de un archivo en modalidad de edición para evitar que la sesión del navegador mezcle su contenido e incluso provoque pérdida de datos.

To upload a locally stored document, please observe the following steps:

1. Browse to the specific directory inside the File Manager where you would like the file to be uploaded.
2. Select (from your PC) the file by the "Browse" button and click the "Upload File(s)" button.

Please enable "Passive mode" to your FTP Client! On FileZilla choose "Edit", then "Settings" look for "Passive Mode", choose "Use the server's external IP address instead". Click "OK" button.

Now you are ready to FTP your account.

Free accounts : File Manager - 15 MB, FTP - 15 MB
Paid accounts : File Manager - 200 MB, FTP - no limit

You can upload your website using your favorite FTP software or the File Manager inside your Hosting Control Panel.

If you use the Light File Manager, you would need to go inside your domain directory by clicking on it so the current folder is /home/www/yourdomain.ext. Then you should scroll down until you see a frame called "File Upload" and from there you can upload up to three files at once.

If you use the Advanced File Manager, you would need to double-click on your domain directory and then in the navigation bar (located on top) there is an "Upload" button. Click on it and a window will pop-up. Then go to "Browse" and select the files you want to upload. When you select all your website files click on the "Send" button.

If you have not created your website yet, we would recommend you to check out the Zacky Tools Installer (Hosting Control Panel -> Website Manager -> Zacky Tools Installer). With it you can install Joomla or WordPress on all shared hosting plans for less then a minute. On the paid shared hosting accounts there are more software packages available for installation

This error message normally occurs on free type accounts. In this case the error message is generated due to to the size of the file - it is bigger than 15MB which exceeds the file size limit on the free type account.

You will need to create a file ".htaccess" inside your domain directory (for example: /home/www/yourdomain.ext/.htaccess with the following contents:
RemoveHandler .htm .html

If you have a paid hosting account and you do not want to use or create .htaccess file to fix the error, go to your Hosting Control Panel -> Website Manager -> PHP Settings and click on the HERE link from "Click HERE to edit your php.ini file.". Then search for the php.ini directive "short_open_tag" and set it from "On" to "Off" and click "Save" to apply the changes.

There are many ways to check the availability of your website. Below are just some of them:

1. Use a proxy – for example try opening your website through http://proxy.org/ or http://sitesurf.net/
   When browsing through proxy you are viewing a website using external IP address, meaning you can see your website using different computer from another network.
2. Use a website tool that checks for statuses of other websites – for example http://downforeveryone.com/
   If this website shows that the website is UP, but you are unable to connect to your site, please contact your Internet Service Provider as soon as possible and explain the problem to them. They should be able to assist you.

Para obtener un backup de sus bases de datos o archivos por favor visite la herramienta de Solicitudes de Recuperación de Backup. Puede encontrarla en la página de inicio de su Panel de Control de Hosting en la Sección de Centro de Soporte. Por favor tómese el tiempo para leer las instrucciones sobre cómo utilizar la Sección de Backup antes de hacer su primera solicitud de backup.

Nota: Los backups no están disponibles para los planes gratuitos de hosting compartido y no hay backups para correo electrónico.

El problema viene de el hecho de que diferentes navegadores analizan HTML y CSS en forma distinta. Puede buscar en la Internet algunos consejos sobre cómo hacer que su sitio luzca relativamente igual en distintos navegadores.
Una forma es utilizar porcentajes en lugar de anchos fijos para hacer que la página automáticamente se expanda al tamaño de la pantalla del usuario.
Puede utilizar las siguiente herramienta gratuita para ayudarlo a que su sitio web se despliegue correctamente en los diferentes navegadores y sistemas operativos: https://browserlab.adobe.com/

Si desea ver cómo aparece su página en los distintos navegadores y sistemas operativos sin instalarlos, el siguiente sitio web le resultará muy útil: http://browsershots.org/

This problem can be resolved in a very elegant way using a .htacess file. The content of the .htaccess file should be:
Redirect 302 /index.html http://your_asp_site.com/Default.aspx

If you want to change the directory index in the future so it loads "Test.aspx" for example, you should just replace the "Default.aspx" string with "Test.aspx" in the .htaccess file.

Use the following Dreamweaver FTP settings:

• Access: FTP
• FTP Host: yourdomainname.ext
• Host Directory: Leave it blank or write '/'
• Login: Your FTP Username
• Password: Your FTP Password

Use Passive FTP should be checked or you won't be able to connect.

Use the following FileZilla FTP settings:

• Host: yourdomainname.ext
• Username: Your FTP Username
• Password: Your FTP Password

Use the following SmartFTP settings:

• Address: yourdomainname.ext
• Login: Your FTP Username
• Password: Your FTP Password

Use the following WinSCP FTP settings:

• Host: yourdomainname.ext
• User name: Your FTP Username
• Password: Your FTP Password
• File protocol: FTP & No encryption

Use the following CoreFTP settings:

• Site Name: Your Site Name
• Host/IP/URL: yourdomainname.ext
• User name: Your FTP Username
• Password: Your FTP Password
• Port: 21
• Connection: FTP

Use the following WS_FTP settings:

• Site Name: yourdomainname.ext
• Host name: yourdomainname.ext
• User ID: Your FTP Username
• Password: Your FTP Password

Use the following FireFTP settings:

• Account Name: Your Site Name
• Host: yourdomainname.ext
• User name: Your FTP Username
• Password: Your FTP Password

Si aún no se puede conectar debería verificar sus Parámetros Firewall y ver si su programa de FTP está bloqueado. También considere el contactar a su ISP ya que podrían estar bloqueando el puerto 21, el cual es el puerto predeterminado de FTP.

MySQL/PosgreSQL database connection can be established with script/software hosted only on your web hosting account (meaning no remote access is allowed due to security reasons). The following settings are needed:

• DB Host : See your MySQL/PostgreSQL Manager section under DB Host column.
• DB Port : 3306(for MySQL) / 5432(for PostgreSQL)
• DB Name : The database name you have assigned, listed inside MySQL/PostgreSQL Manager section of your control panel.
• DB Username : The database username you have assigned, listed inside MySQL/PostgreSQL Manager section of your control panel.
• DB Password : The database password you have assigned.

Login your contorl panel, click on the phpMyAdmin/phpPgAdmin icon, then use the following credentials:

• Username : The database name you have assigned, listed inside MySQL/PostgreSQL Manager.
• Password : The database password you have assigned.

Por razones de seguridad en el hosting compartido no permitimos conexiones de socket de base de datos, por favor utilice las configuraciones MySQL para establecer conexión (por favor refiérase a la pregunta de ayuda anterior).

La línea de comandos es como sigue: mysql -h db_host_name -D db_name -u db_username -psomepass

Please note that some of our hosting packages have a set limit for maximum database size. If you have reached the limit, the sql server will reject any inserts. You can easily monitor your databases usage following the steps:

1. Login to your control panel.
2. Go to Website Manager.
3. Depending on the type of database, click on MySQL Manager or PostgreSQL Manager.

You will be presented with a screen which contains a list of your current databases and a form through which you can create new databases. You can monitor the current database usage from the list and particularly the "Space Quota" and "Used Space" columns.

Los únicos privilegios que su base de datos no tiene son CREAR una nueva base de datos. Si desea agregar nuevas bases de datos, por favor utilice el Administrador MySQL.

Por razones técnicas es imposible ejecutar innoDB en un ambiente de hosting compartido.

Si desea utilizar innoDB en su sitio web debe considerar el tomar uno de nuestros planes VPS (Panel de Control de Hosting -> Comprar Servicios -> Ordenar Servidor). Al suscribirse para un plan VPS usted será el único usuario en el servidor, así puede instalar y utilizar el motor innoDB. Por favor sin embargo tome en cuenta que las capacidades de la administración Linux se recomiendan para mantenimiento de VPS.

El acceso a los servidores MySQL y PostgreSQL ha sido restringido en todos los planes de hosting compartido. Si desea administrar sus bases de datos MySQL o PosgreSQL, por favor hágalo desde las secciones phpMyAdmin y phpPgAdmin de su Panel de Control de Hosting -> Administrador de Sito Web.

Ingrese a phpMyAdmin desde su Panel de Control -> sección de Administrador de Sitio Web utilizando su Usuario de Base de Datos y Contraseña de Base de Datos. Una vez dentro de la aplicación phpMyAdmin haga clic en el enlace de Exportar y elija exportar la base de datos en archivo SQL. Por último debe hacer clic en el botón de Ir.

Necesita crear un cuenta SSH desde su Panel de Control -> Administrador de Sitio Web -> sección de Administrador SSH.

Para exportar una base de datos utilice su cuenta SSH configurada ejecutando el siguiente comando por medio de SSH:
mysqldump -h [DB HOST] -u [DB USER] -p[DB PASS] [DB NAME] > /home/www/basededatos.sql

Todos los parámetros de base de datos - [DB HOST], [DB USER], [DB PASS] and [DB NAME]  deben ser escritos exactamente como se muestran en su Panel de Control de Hosting -> sección de Administrador MySQL.

La base de datos será exportada a su cuenta de hosting y podrá encontrarla en /home/www/base de datos.sql.
Puede cambiar la ruta de exportación simplemente editando la última parte del comando.

Ingrese a phpMyAdmin desde su Panel de Control -> sección de Administrador de Sitio Web utilizando su Usuario de Base de Datos y Contraseña de Base de Datos.
Para phpMyAdmin 3 haga clic en el botón de Importar.
Para phpMyAdmin 2 haga clic en el botón cuadrado 'SQL' y aparecerá una casilla de diálogo con una opción para buscar un archivo SQL de su base de datos y haga clic en el botón cuadrado 'Ir'.

Nota: Debe hacer algunas ligeras modificaciones a su archivo database.sql antes de importar. Necesita eliminar los comandos de CREATE DABABASE y USE en las primeras líneas de su archivo database.squl. Las líneas en cuestión se muestran a continuación. Tome nota de que para phpMyAdmin 3 necesita eliminar la línea de CREATE DATABASE y actualizar el comando USE para que utilice su Usuario MySQL que aparece en la sección de Administrador de MySQL de su Panel de Control de Hosting.

-- CREATE DATABASE 'username_db' DEFAULT CHARACTER SET XXXX COLATE XXXX;
−− USE username_db;

Nota: Si el backup/dump de su base de datos es demasiado grande y no puede importarlo utilizando phpMyAdmin, intente usando el método que se menciona a continuación.

Necesita crear una cuenta SSH desde su Panel de Control -> Administrador de Sito Web -> sección de Administrador SSH.

E backup/dump de su base de datos puede importarse utilizando su cuenta SSH configurada  ejecutando el siguiente comando a través de SSH:
mysql -h [DB HOSTNAME] -u [DB USERNAME] -p[DB PASSWORD] [DB NAME] < /home/www/basededatos.sql
Todos los parámetros de base datos - [DB HOST], [DB USER], [DB PASS] y [DB NAME] deben ser escirtos exactamente como se desleguan en su Panel de Control de Hosting -> sección de Administrador de MySQL.

El archivo dump debe ser cargado en su cuenta de hosting y la ruta/home/www/database.sql puede variar dependiendo del lugar donde haya cargado el dump de su base de datos. Por ejemplo si cargó su archivo dump de MySQL en /home/www.sudominio.ext/backups/basededatos.squl debe editar el comando para que se vea así:

mysql -h [DB HOSTNAME] -u [DB USERNAME] -p[DB PASSWORD] [DB NAME] < /home/www/sudominio.ext/backups/basededatos.sql

Nota: Debe hacer algunas pequeñas modificaciones al archivo de su base de datos antes de impotar. Necesita eliminar los comandos de  CREAR BASE DE DATOS Y UTILIZAR comandos en las primeras líneas de su archivo de base de datos .sql. Las líneas en cuestión se muestran a continuación:

−− CREATE DATABASE ‘username_db’ DEFAULT CHARACTER SET XXXX COLATE XXXX;
−− USE username_db;

To create a working email account you need to have a domain and/or corresponding subdomain. Once you have that, go inside your Email Manager menu and enter the email account name and password and click on the "Create E-mail" button.

Note: Please note that due to security limitations free accounts can only send up to 30 emails per month! With free accounts you can create email accounts only if you have a domain name!

Al eliminar un buzón se elimina el buzón seleccionado junto con todos los alias de correo electrónico, filtros de correo electrónico asignados a este.

La carpeta física donde se almacenan sus mensajes de correo electrónico entrantes.

Para asignar una cuota a una cuenta de correo electrónico, debe seguir las instrucciones que aparecen a continuación:

1. Ingrese a su panel de control.
2. Vaya al Administrador de Correo Electrónico .
3. Haga clic en Cuentas de Correo Electrónico .

Debe hacer clic en el botón de Cambiar Cuota bajo la pestaña de Opciones .

Nota: La cuota máxima de buzón de correo que puede establecer es 1024 MB (= 1 GB).

Please make sure in the account properties of the Outlook Express / MS Outlook you have checked the box "My server requires authentication". Please note that if you are using different email client the settings might be different (please refer to the questions further below).

The mail settings are as follows:

• Username : Your e-mail address
  
• Password : Your e-mail password
  
• POP3/IMAP Server : mboxhosting.com (for paid clients) or free.mboxhosting.com (for free clients)
  
• SMTP Server : mboxhosting.com (for paid clients) or free.mboxhosting.com (for free clients)
  

First make sure you have checked in the account properties of the Outlook Express / MS Outlook the option "My server requires authentication". Please note that if you are using different e-mail client the settings might be different.

If not, proceed to the following test. Open Command Prompt (Windows -> Start menu -> Run -> type "cmd") and type:
For paid clients:
telnet mboxhosting.com 25
For free clients:
telnet free.mboxhosting.com 25
Next press "Enter"

If you do not get response 220 mboxhosting.com mail server or 220 free.mboxhosting.com mail server this means your PC (Firewall or Antivirus Program) blocks port 25 and thus filters your outgoing emails.

Solution: Disable the option of your/your network firewall to block port 25, contact system administrator, ISP or Antivirus Program producer for help on how to disable port 25 filtering. Alternatively you may use port 587.

In order to check, if your email client does connect to POP3, please observe the following steps :

1. Open Command Prompt from Windows -> Start button -> Run -> type "cmd", a black dialog box will open the so called Command Prompt
2. For paid clients type:
   telnet mboxhosting.com 110
   For free clients type:
   telnet free.mboxhosting.com 110
   Next press "Enter"
   

You should receive - OK status, this means POP3 is working and connection is ok to the mail server.


In order to check if your email client does connect to IMAP, do the following :

1. Open Command Prompt from Windows -> Start button -> Run -> type "cmd", a black dialog box will open, this is the so called Command Prompt
2. For paid clients type: telnet mboxhosting.com 143
   For free clients type:
   telnet free.mboxhosting.com 143
   Next press "Enter"
   
.

You should receive - OK status, this means IMAP is working and connection is ok to the mail server.

Here is a script example you can test php mail function with:


This script is sending email (to [email protected]) and printing "MAIL - OK" on the page.

Tip: Please note that the 'From' header should be an existing email account inside your Email Manager of your Hosting Control Panel.

To set up forwarding for all emails coming to [email protected] to be forwarded [email protected], do the following:

1. Go to your Control Panel -> E-mail Manager section -> E-mail Filters menu;
   
   
2. If you want all emails sent to [email protected] to be forwarded to [email protected], these are the correct settings in the E-mail Filters menu:
   
   E-mail : [email protected] (choose from the drop down menu)
   
   Rule description : [email protected] type any explanation for this rule
   
   Filter priority : any not already taken from 1 to 500, start from 1
   
   Set filter criteria: 'Addressed To' ,type [email protected]
   
   Action to be taken : 'Forward message to e-mail' [email protected]

If you want the emails sent to [email protected], to be forwarded to [email protected], and in the same time kept in [email protected] as well, just specify the email where you need emails to be forwarded ([email protected]) and check option 'after that continue filtering.'

Para agregar alias de correo eledtrónico, debe seguir las siguientes instrucciones:

1. Ingrese a su panel de control.
2. Vaya al Administrador de Correo Electrónico
3. Haga clic en Alias de Correo Electrónico

Será dirigido a una página donde encontrará una lista de sus alias de correo electrónico actuales. Para agregar el alias, tendrá que completar el formulario.

Webmail es accesible desde http://sudominio.com* y también desde su panel de hosting, sección Webmail. Ingrese a Webmail con su dirección de correo electrónico  contraseña.

*sustituya sudominio.com con su nombre de dominio alojado.

Our servers require SMTP authentication, which in plain English means you will have to use any of your e-mail accounts, created within the E-mail Manager -> E-mail Accounts section from your control panel.
You can see the code of an example contact form below(contact.html):


To have the form working you will also have to create a file called mailer.php with the below code:


If you already have a non-working contact form try adding the following variables and check if it works:


NOTE : The Reply-To header could be set with different variable than $email, depending on the contact form itself.

If your contact form already has the $header or $headers variable you will have to add the code with the following change:


NOTE: The Reply-To header could be set with different variable than $email, depending on the contact form itself.

If you wish the messages from the contact form to be received in e-mail box which is not on our servers just replace the $mymail in the mail() function with the e-mail where the e-mails should be sent to.

In order to have the autoreply working you should go to the E-mail Filters section and then add the following filter:
Email:[email protected]
Rule description: type any explanation for this rule
Priority: any not already taken from 1 to 500, e-mail filters start from 1
Set filter criteria: Select the Addressed to [email protected]
Action to be taken: Select the "Reply using the following autoreply:" then click on the "Show Autoreplies" button and select any of the displayed auto-replies.
Press the "Add New E-mail Filter" and your auto-reply is now enabled.

Follow the steps below:

1. Open Outlook Express.
   
   
2. Click on the Tools from the toolbar and select the Accounts... from the drop down menu.
   
   
3. Click on the Add button and then press Mail...
   
   
4. Write the name you want to be displayed when your email is received (your first and last names or your company name), press the Next button.
   
   
5. Write down your email address ([email protected]), press the Next button.
   
   
6. Fill the following information in the forms:
   My incoming mail server is a IMAP server.
   For paid clients:
   Incoming mail (POP3, IMAP) server: mboxhosting.com
   Outgoing mail (SMTP) server: mboxhosting.com
   For free clients:
   Incoming mail (POP3, IMAP) server: free.mboxhosting.com
   Outgoing mail (SMTP) server: free.mboxhosting.com
   Press the Next button.
   
   
7. Fill the following information in the forms:
   Account name: [email protected]
   Password: the password for this email account [email protected]
   Remember password: Checked
   Log on using Secure Password Authentication (SPA): Unchecked
   Click the Next button.
   
   
8. Click Finish and start using your e-mail account.

Follow the steps below:

1. Open Outlook Office 2003.
   
   
2. Click on the Tools button from the toolbar and select the E-mail Accounts... from the drop down menu.
   
   
3. Click on the Add a new e-mail account radio button and press Next.
   
   
4. Click on the IMAP radio button and press Next.
   
   
5. Fill the following information in the forms:
   User Information:
   Your Name: Write the name you want to be displayed when your email is received (your first and last names or your company name)
   E-mail Address: [email protected]
   Server Information:
   For paid clients:
   Incoming mail (POP3, IMAP) server: mboxhosting.com
   Outgoing mail (SMTP) server: mboxhosting.com
   For free clients:
   Incoming mail (POP3, IMAP) server: free.mboxhosting.com
   Outgoing mail (SMTP) server: free.mboxhosting.com
   Logon Information:
   Username: [email protected]
   Password: the password for your [email protected] e-mail account
   Logon using Secure Password Authentication: Unchecked
   Click the Next button
   
   
6. Now click on the More Settings... button which is in the bottom right corner.
   A new window will prompt.
   Click on the second Tab (Outgoing Server) and enable the "My outgoing server (SMTP) requires authentication"
   Then click on the "Log on using" radio button and fill the following information in the forms:
   Username: [email protected]
   Password: the password for your [email protected] e-mail account
   Logon using Secure Password Authentication: Unchecked
   
   
7. Click OK and then click Next.
   
   
8. Click Finish and start using your e-mail account.

Follow the steps below:

1. Open Windows Mail.
   
   
2. Click on the Add e-mail account link.
   
   
3. Fill the following information in the forms:
   Account Information:
   E-mail Address: [email protected]
   Password: the password for your [email protected] e-mail account
   Remember password: Checked
   Display Name: Write the name you want to be displayed when your email is received (your first and last names or your company name).
   Manually configure server settings for e-mail account: Checked
   Press the Next button.
   
   
4. Fill the following information in the forms:
   Incoming Server Information
   My incoming mail server is a IMAP server.
   For paid clients:
   Incoming mail (IMAP) server: mboxhosting.com Port: 995
   For free clients:
   Incoming mail (IMAP) server: free.mboxhosting.com Port: 995
   This server requires a secure connection (SSL): Yes
   Log on using Clear text authentication
   Login ID (if different from e-mail address): [email protected]
   Outgoing Server Information
   For paid clients:
   Outgoing mail (SMTP) server: mboxhosting.com Port: 465
   For free clients:
   Outgoing mail (SMTP) server: free.mboxhosting.com Port: 465
   This server requires a secure connection (SSL): Yes
   My outgoing server requires authentication: Checked
   Click Next
   
   
5. Click Finish and start using your e-mail account.

Follow the steps below:

1. Open Mozilla Thunderbird.
   
   
2. Click on Tools from the top bar and select the Account Settings… from the drop down menu.
   
   
3. Click on the Account Actions button on the bottom left corner of the Account Settings window and press Add Mail Account
   
   
4. Fill the following information in the forms:
   Your name: (Your first and last names or your company name)
   E-mail address: [email protected]
   Password: Your e-mail password
   Click Continue.
   
   
5. Fill the following information in the forms:
   Username: [email protected]
   For paid clients:
   Incoming mail (IMAP) server: IMAP 995 mboxhosting.com
   Outgoing mail (SMTP) server: SMTP 465 mboxhosting.com
   For free clients:
   Incoming mail (IMAP) server: IMAP 995 free.mboxhosting.com
   Outgoing mail (SMTP) server: SMTP 465 free.mboxhosting.com
   Click Re-test Configuration and then click on the Create Account button.
   
   
6. When the e-mail account is added you would need to change the SMTP settings for your e-mail account.
   Go to Account Settings… as described in 2), but this time click on the Outgoing Server (SMTP) from the left-hand side of the Account Settings window and then press the Edit button for your outgoing mail server – mboxhosting.com or free.mboxhosting.com
   
   
7. Fill the following information in the forms:
   Description: [email protected]
   Server name and Port should be correct according to 5)
   Connection security: SSL
   Authentication method: Password, transmitted securely
   User Name: [email protected]
   Click the OK button
   
   
8. The configured in 7) SMTP details should be updated by going to the Account Settings of the e-mail account [email protected] by simply clicking on it from the left-hand side of the window.
   On the bottom of the main frame you should select [email protected] – mboxhosting.com (for paid clients) or free.mboxhosting.com (for free clients) as your Outgoing Server (SMTP) and start using your e-mail account.
   
   

Debe utilizar la siguiente información:

Servidor: sunombrededominio.ext
Puerto: 22
Ingreso: Su Nombre de Usuario SSH
Contraseña: Su Contraseña SSH

Podemos recomendar los siguientes clientes SSH - Putty y FireSSH:
Puede descargar PuTTY gratuitamente desde aquí -> http://www.chiark.greenend.org.uk/~sgtatham/putty/download.html
Puede descargar FireSSH gratuitamente desde aquí -> http://firessh.mozdev.org/

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By driving customers to us, you will receive commission from 50% of the sale. What could be better than offering a great service to those that visit your web site, and making substantial revenue for doing that? You only send visitors to us, we'll do the rest and you get your commission.

Affiliate Control Panel features:

• Receive all the technical and billing support you need
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